Q&A

Other Support: How do I close a record listed under Current/Active?
Locate the specific record you would like to close. Select the icon with the Down Arrow. This will move the record to the Previous Five Years section and wi...
Thu, Mar 3, 2022 at 12:14 PM
Other Support: How do I exclude grants on which I was a training mentor?
Locate the specific grant on which you were a training mentor. Select the No Symbol (Prohibition Symbol). This record will no longer appear on your reports.
Thu, Mar 3, 2022 at 12:14 PM
Other Support: How do I exclude grants that were never funded?
Locate the specific grant on which was not funded. Select the No Symbol (Prohibition Symbol). This record will no longer appear on your reports. This will g...
Thu, Mar 3, 2022 at 12:14 PM
Other Support: How do I move a grant displaying in the Previous Five Years section to the Current/Active section?
Locate the specific grant you would like to move. Select the icon with the Up Arrow. This will move the record to the Current/Active section.
Thu, Mar 3, 2022 at 12:14 PM
Other Support: I requested a report but I cannot locate it.
If the volume of data on a report is large it can take several minutes for it to generate. You can return to the application and click on the Notifications ...
Thu, Mar 3, 2022 at 12:15 PM
Other Support: Is there training available?
Training can be accessed here: https://researchservices.upenn.edu/using-penns-other-support-tool/
Thu, Mar 3, 2022 at 12:15 PM
Other Support: What do I need to disclose to federal sponsors?
Guidelines on federal sponsor disclosure requirements can be found here: https://researchservices.upenn.edu/disclosure-requirements-for-federal-sponsors/
Thu, Mar 3, 2022 at 12:15 PM
Other Support: What if my access permissions are incorrect?
If your permissions in the Other Support tool appear incorrect, check your PennERA access/security profile to verify what you have been granted access to. I...
Fri, Apr 15, 2022 at 11:02 AM
Other Support: What should I include in the Other Sources of Support section?
The Other Sources of Support section should include any funding not currently maintained in Penn systems such as in-kind contributions. Foreign-funded post-...
Thu, Mar 3, 2022 at 12:15 PM
Other Support: When should I add a Proxy?
The Proxy feature should be used to grant someone authority to view and edit your records, and generate reports, on your behalf.
Thu, Mar 3, 2022 at 12:11 PM